Emergency and out of hours call outs are very expensive. Therefore please see below examples of EMERGENCY and NON-EMERGENCY situations.
You should have a card with our Emergency call-out contractor. Should you not have that by now, please do contact our office to obtain that and please do keep that handy.
Or, in case of a gas leak - call Transco immediately on 0800 111 999.
YES I WANT TO REPORT A REPAIR
Conditions of Use:
This out-of-hours call out facility exists to act quickly on real emergencies, which can not wait until our office opens. However, you, as a Tenant, have an obligation to assess whether the issue is a true emergency.
A genuine emergency represents either an immediate danger to your safety and/ or an issue that may cause additional, unnecessary damage to the property if not attended to immediately.
Emergency call-outs are very expensive so please make sure the problem is serious enough before using this service. Should the use of this service be made for non-emergencies, the Landlord may insist that you pay the bill for the call-out.
At Force 10 Property Management, we take your personal safety very serious, however you do need to use your discretion wisely. If you are unsure if there is an emergency or not, then you can call our emergency contractor and ask their advice before asking them to come out.
Examples of real emergencies:
- Gas leaks - call Transco immediately on 0800 111 999.
- Water leaks which cannot be stopped by turning off an isolation valve/ stop tap.
- Burglaries which require doors or windows securing.
- Locked out of the property due to faulty/ collapsed lock.
- Boiler breakdowns in extreme weather conditions.
- Electrical wiring/ installations causing sparking or shocks.
Examples of non-emergencies:
- Blocked drains or sinks.
- Lost Keys – you should call a locksmith at your own expense or wait till office opens to make a copy from our management set of keys.
- Broken kitchen appliances.
- Blown fuses or bulbs.
- Boiler breakdowns in mild weather conditions.
- Any other remedial faults.